1. Where do I enter the “Promotion Code” during checkout?
When viewing your shopping cart, locate the blue box on the left side of the page. Enter your promo code in the designated field and click “Apply.”
2. Can I use a promotion code from my catalog on the website?
Yes, but catalog promotions cannot be combined with web offers or multiple discounts on a single order.
3. Why isn’t my discount showing up at checkout?
The discount will appear on the right side of the page under the “Order Summary” section before you finalize your purchase.
4. How do I find an item from the catalog on the website?
Use the search bar at the top-right corner of the page or browse the Catalog Quick Shop in the footer. Enter the item name or number to locate it.
5. Why can’t I see the selected wig color on the product image?
This feature is currently unavailable. We apologize for the inconvenience.
6. How can I zoom in on a wig image or view alternate angles?
Hover over the image to enlarge it. Click “See All Alternative Views” (if available) to explore additional angles.
7. How do I reset my password to place an order?
Go to “My Account,” click “Forgot your password? Click here,” and follow the prompts to reset it.
8. How do I access my order history?
Create an account before purchasing.
Log in to your account after checkout.
Navigate to “Order History” to view past purchases.
9. Why doesn’t a promotional code from another website work on your site?
Promo codes are exclusive to specific websites. Codes from external sites may be expired or invalid for use here.
10. How do I view full wig specifications or color details?
Click the product name or image to open its dedicated page, where you’ll find detailed descriptions and options.
Let us know if you need further assistance—we’re here to help!